Refunds & Returns
In the unlikely event the product is faulty please send an email explaining the fault and your order purchase number. Email [email protected]
In the unlikely event the product is faulty and the fault cannot be rectified under the manufacture warranty we will offer a complete exchange or if we are unable to exchange for same or similar we will offer a full refund.
Damaged goods must be notified to our team within 48 hours of receiving the product. Please make sure you open you package when it arrives to inspect carefully. Please email clear images of the damages with a written description of the damages to [email protected]. If the products are deemed damaged in transit we will either arrange repair (when relevant) arrange replacement or if replacement is not available and the product is unusable offer a full refund.
Change of mind / Incorrect order
Please choose carefully as we do not always allow refunds if you change your mind or order incorrectly. We ask you check the specification carefully to enable you to choose the correct size, colour and other specification. In the event you do make a mistake we will exchange your lights, if notified within 30 days of receiving the order, however due to the above reasons and others there is a 20% restock fee. Please send the returning items at your own expense back to us and we will issue you a refund for the amount you paid less 20%.
For Custom made products where the specifications have been made to your exact requirements there are no refunds.
For large volumes of Bulbs 500+ there are no refunds.
Sale Items unless damaged or faulty these are final. Please choose carefully as under no circumstance do we accept exchange or refund on a sale item.
For any items that are delayed by Australia Post, TNT, or Fedex, we do not hold reliability.
If an item is shipped to the wrong address and the address was supplied by you. The customer is liable for the cost of the shipping to the correct address.
In the unlikely event there has been an error or you have received the wrong product
We are very sorry, please email us a detailed explanation with photos to [email protected] We will promptly reply with a solution. Upon receipt of your product, and before installation, please ensure the product fits the description and image on our site. In the event of any discrepancies, please do not proceed to installing the product. We ask that you contact us immediately so that we may arrange the appropriate refund or replacements. Any costs associated with uninstalling products with design or colour flaws are not reimbursed by Fusion Lighting.
Dispatch & Deliveries Policy
Orders are dispatched by 9am Monday to Friday. Orders placed after 9am are dispatched next day. Orders can be shipped out after 9am using a courier service which the customer pays for. Orders are shipped out using Australia Post, TNT or Fedex.